NEPRA has introduced some major changes as to the electricity bill payment option, whereby every consumer can now pay their bills in several installments during the year, instead of just one payment at a time.
The draft of the proposed amendments to Consumer Service Manual are aimed at aligning the revenue requirements of distribution companies (DISCOs) with consumer needs.
In essence, if a consumer pays the first installment on time, they will not incur any markup. However, any late payments will incur a 14% markup, thus apparently providing a reasonable way to ease financial burden off consumers while ensuring revenue flow for DISCOs.
NEPRA invited the public and other stakeholders to send in their comments on these amendments within seven days. The move targets giving relief to consumers while maintaining the viability of DISCOs at the same time.
It is worthwhile to mention that NEPRA last amended the Consumer Service Manual in June 2024.
